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Cancellation Policies and useful information
Cancellation and useful information
Dear Guests,
We are working to get ready for the season opening, filled with energy and excitement, because WE CAN'T WAIT TO WELCOME YOU IN OUR HOLIDAY VILLAGE!
We are working to get ready for the season opening, filled with energy and excitement, because WE CAN'T WAIT TO WELCOME YOU IN OUR HOLIDAY VILLAGE!
1. Up to how many days before my arrival can I cancel my reservation?
Today you are largely protected by our cancellation terms.
We have made them even more flexible as follows:
We have made them even more flexible as follows:
- up to 3 days prior to the date of arrival - for stays from when Isamar opens to May 17, from June 01 to June 07, and from September 07 to when it closes
- up to 7 days prior to the date of arrival - for stays from May 18 to May 31, from June 08 to July 12 and from August 31 to September 06
- up to 14 days prior to the date of arrival - for stays from June 15 to August 2 and from August 24 to August 30
- up to 21 days prior to the date of arrival - for stays from August 03 to August 23
2. In case of cancellation, am I entitled to a refund of the full amount paid?
The amount paid as Confirmation Deposit will be refunded to the Guest, minus a charge of 60.00 euros.
3. How is the refund of the deposit returned?
You will just have to send an email to our booking office indicating your bank details (IBAN and BIC) and the number of your booking.
4. How much is the deposit required to confirm the booking?
If you book by March 31, you will enjoy the advantages of the EARLY BOOKING OFFER and you will only be asked for 20% instead of 30% of the total amount of your holiday.
5. Can I change the dates of my booking?
Within the aforementioned cancellation terms, you can request via email or telephone that our booking team moves the dates of your holiday. No penalty will be applied to the new quote.
6. Which hygiene and safety measures will you provide for your guests?
The safety of our guests and staff members remains our top priority. In response to the current health emergency, we have taken further measures to make our cleaning and hygiene protocols even more stringent.
7. Do you have any restrictions on arrival / departure days and on the duration of the holiday?
Our policy provides maximum flexibility for the guest.
You can choose to arrive and depart on any day of the week.
Minimum stay 2 nights from May 09 to May 21 and from September 12 to September 29
Minimum stay 7 nights from May 22 to September 11
You can arrive and depart on any day of the week, with the exception of:
ISARESIDENCE: TYPE 3 and SPECIAL XL and XXL
Write to booking@villaggioisamar.com or phone 041.5535811 if there is no availability for your chosen dates of stay.
You can choose to arrive and depart on any day of the week.
Minimum stay 2 nights from May 09 to May 21 and from September 12 to September 29
Minimum stay 7 nights from May 22 to September 11
You can arrive and depart on any day of the week, with the exception of:
- from May 22 to September 11 arrivals and departures allowed only on Saturdays in the following accommodation types:
ISARESIDENCE: TYPE 3 and SPECIAL XL and XXL
Write to booking@villaggioisamar.com or phone 041.5535811 if there is no availability for your chosen dates of stay.
This page is constantly updated, so we invite you to stay connected with us to be informed of further developments.