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FAQ: alle informatie over Isamar Village
FAQ: Veelgestelde Vragen Isamar Village
General informations
What is the deadline for paying the balance of the stay?
The balance must be paid within 7 days from the arrival day by credit card.
Is there an online check-in service?
Yes, all arriving guests are required to check in online at least 7 days before arrival. The guest receives a reminder per e-mail which automatically directs to the dedicated area.
What is the check-in and check-out time?
It is possible to check-in from 10.00 a.m. on the arrival day.
The check-out is possible within 10:00 a.m. on the departure day. To check-out means the actual exit from the village, vehicles included. It is not possible to stay longer.
The check-out is possible within 10:00 a.m. on the departure day. To check-out means the actual exit from the village, vehicles included. It is not possible to stay longer.
From what time is the accommodation available?
The keys delivery terms are:
Within 3:00 p.m. from Tuesday to Friday
Within 5:00 p.m. on Saturdays, Sundays and Mondays.
After the check-in, it is possible to enter the Resort, to park the car and to use all the facilities and services, until the key is available. The availability of the key is communicated to the guest via text message.
Within 3:00 p.m. from Tuesday to Friday
Within 5:00 p.m. on Saturdays, Sundays and Mondays.
After the check-in, it is possible to enter the Resort, to park the car and to use all the facilities and services, until the key is available. The availability of the key is communicated to the guest via text message.
Where can I find Isamar guidelines?
Our guidelines are available at the following link:
Is wi-fi available? Is it for free?
Yes, wi-fi is available and free of charge in the common areas and inside the following accommodations: Sirio XXL, Sirio JR and Sirio Pool. Please contact the Guest Relations Office for further details.
Is there an ATM cash machine inside the resort?
Yes, there are 3 cash machines:
1 Between the supermarket and the booking office.
2 Near Ombretta restaurant
3 Next to the bazaar
1 Between the supermarket and the booking office.
2 Near Ombretta restaurant
3 Next to the bazaar
Is there a medical service?
The clinic is available to guests at the following times and services:
NURSING SERVICE: Every day from 9:00 to 12:00 from 01.06 to 10.09 - Free service
MEDICAL EXAMINATION: 2 afternoons a week - The service is subject to charges.
NURSING SERVICE: Every day from 9:00 to 12:00 from 01.06 to 10.09 - Free service
MEDICAL EXAMINATION: 2 afternoons a week - The service is subject to charges.
Is there a safe deposit box service?
Yes, safe deposit boxes are available free of charge at the Guest Relations Office. (subject to availability).
When is the quiet time?
The quiet time is from 1:00 p.m. to 3:00 p.m. and from 11:00 p.m. to 7:00 a.m.
Until what time is it possible to enter the Holiday village by car?
It is possible to enter the village till 11 p.m. In case of later arrival, please use the external parking.
Are there gluten free products available at the supermarket?
Yes, a selection of gluten free products is available.
Is smoking allowed in the accommodation/common areas?
Smoking is not allowed inside the lodgings, on the beach and at the swimming pool. It is allowed outdoors and in the common areas.
Is it possible to rent bikes/buggies/wheelchairs?
A bike/buggy/wheelchair rental service is available nearby the bazaar.
Is there a laundry service?
Our laundry Area is available with washing machines and dryers (payment by credit card only)
Are there electric cars recharger available?
Yes, electric cars chargers are free and available in the area between the booking office and the reception.
Is a shuttle service between Isamar and Isaresidence available?
Yes, our electric train will take our guests from and to Isaresidence.
How to reach Isamar Holiday Village
Which is the nearest bus stop/railway station/airport?
Which is the nearest bus stop/railway station/airport?
From Isamar to Chioggia (and return), bus number 5 is available. The bus stop is 100 meters far.
The nearest long-distance bus station is in Chioggia (bus n° 80 from Chioggia to Venice and Busitalia from Chioggia to Padova).
The nearest railway station is in Chioggia (from Chioggia to Rovigo)
The nearest airport is Venice Marco Polo (65 km far).
From Isamar to Chioggia (and return), bus number 5 is available. The bus stop is 100 meters far.
The nearest long-distance bus station is in Chioggia (bus n° 80 from Chioggia to Venice and Busitalia from Chioggia to Padova).
The nearest railway station is in Chioggia (from Chioggia to Rovigo)
The nearest airport is Venice Marco Polo (65 km far).
Is there an airport shuttle?
You can check on: https://www.goopti.com/en/ to gather information about this service.
Accomodations
Where can I get the keys to my accommodation?
After receiving the availability SMS, you can get your keys at the Guest Relations Office.
Are bed linens and towels included?
Bed linens are included, you’ll find them in your accommodation. Extra bedlinens are available for rental at the Guest Relations Office. Towels can be purchased at the Guest Relations Office.
Is air conditioning included?
Yes, at the arrival you’ll receive the card to activate the airco system.
Is parking located nearby the accommodation?
Every accommodation has its private parking space nearby. Every space is numbered and can be used only by the accommodation’s guests. Any extra vehicles must be parked in the external parking lot.
Are cots, baby chairs and bedrails available?
Yes, cots, baby chairs and bedrails are available for free. (subject to availability).
Is barbecuing allowed?
Barbecuing is allowed on the accommodation’s terrace, using CE branded electric grills only (no coal, no gas). Rental equipment is not available.
Are daily or overnight hosts allowed?
Extra guests (daily or overnight) are allowed within the accommodation’s maximum capacity. Every guest must regularly check-in at the Reception.
In case of overnight guests, the tourist tax is due during the check-in.
Daily guests must check-out at the Reception within 8:00 p.m. In case of later or missing communication, the tourist tax will be charged.
In case of overnight guests, the tourist tax is due during the check-in.
Daily guests must check-out at the Reception within 8:00 p.m. In case of later or missing communication, the tourist tax will be charged.
Is there a dishwasher available?
The dishwasher is available in the following mobile homes:
NOVA 3XL, SOLE XXL, SIRIO XXL. SIRIO JR, SIRIO POOL, GIOVE (XXL, PREMIUM, POOL, PREMIUM POOL), VENERE XXL, MIAMI, MIAMI PREMIUM POOL, BUNGALOW.
NOVA 3XL, SOLE XXL, SIRIO XXL. SIRIO JR, SIRIO POOL, GIOVE (XXL, PREMIUM, POOL, PREMIUM POOL), VENERE XXL, MIAMI, MIAMI PREMIUM POOL, BUNGALOW.
Animation
Where can i register for the activities/where can i find the daily program?
You can register at the animation office, nearby the theatre. The animation program is available on the handy info website, at the animation office and at the Guests Relations office.
From what age does the animation activities start?
The Mini Club offers activities from 4 to 9 years old. The Teeny and the Junior club welcome kids from 10 to 13 years old and from 14 to 17 years old.
Is the animation available during the low season?
Yes, the animation services are available during the low season. The evening shows will take place at Vivas restaurant.
Which activities are available for teenagers?
Our young guests can join all the activities and sport tournaments offered by the Junior Club: football, beach volley, padel, tennis, swimming pool games.
Special events will also take place, such as pool parties, beach parties, sports nights. Moreover, they can enjoy our football and tennis school and the pumptrack for bikes and push scooters!
Special events will also take place, such as pool parties, beach parties, sports nights. Moreover, they can enjoy our football and tennis school and the pumptrack for bikes and push scooters!
Swimming pools and water park
IS THE WATER PARK INCLUDED?
Yes, the water park is included!
IS THERE AN AGE LIMIT FOR BIG SLIDES?
Multitrack slides, Tobago and blue hole can be used by kids with a minimum height of 1 meter.
No limits for the other pools and slides.
No limits for the other pools and slides.
IS SWIMMING CAP COMPULSORY?
No, swimming cap is not compulsory.
ARE SUN BEDS AND UMBRELLAS FREE?
Yes, umbrellas and sun beds at the pool are free.
IS IT ALLOWED TO USE INFLATABLE TOYS?
No, inflatable toys and balls are not allowed.
ARE SWIMMING POOLS HEATED?
Yes, the main pool and the baby pool are heated during the low season.
Beach
IS THE BEACH SERVICE INCLUDED?
No, beach umbrellas and beach chairs are available for rental at the beach info point.
CAN I TAKE MY OWN EQUIPMENT WITH ME?
Yes, but only on the not equipped beach.
IS THERE AN ENTRY EQUPPED FOR DISABLED PEOPLE?
Yes, the entry is accessible for wheelchairs.
WHAT SEA SPORTS CAN I PRACTICE?
Sails, stand up paddles and paddle boats are available for rental at the nautical centre.
Sport e Fun park
WHAT SPORT COURSES ARE INCLUDED?
The included courses are the following: tennis courses, football school, archery, aquagym, fitness.
The not included are: private tennis lessons, private swimming lessons, diving courses in the swimming pool and at the sea, horse riding lessons.
The not included are: private tennis lessons, private swimming lessons, diving courses in the swimming pool and at the sea, horse riding lessons.
ARE SPORT COURTS FOR FREE?
The free courts are: beach volley court, bocce court, basket court, fitness room.
Courts subject to a fee: tennis courts, football courts, minigolf, padel courts.
Courts subject to a fee: tennis courts, football courts, minigolf, padel courts.
IS THE PLAYGROUND INCLUDED?
Castle, pumptrack and inflatable toys are included.
Fun fair, trampolines and car tracks are subject to a fee.
Fun fair, trampolines and car tracks are subject to a fee.
Restaurants
IS HALF BOARD/ FULL BOARD SERVICE AVAILABLE?
Yes, the service is available at Vivas Restaurant for Isamar guests and at Tamerici restaurant for Isaresidence guests. Ask for details at the Booking Office before the arrival or directly at the restaurant, if you’re here with us.
IS TAKEAWAY SERVICE AVAILABLE?
Yes! Ask for the takeaway timetable at our restaurants and order your takeaway food!
ARE GLUTEN FREE MENUS AVAILABLE?
Yes, gluten free dishes and bakery are available.
Pets
IS THE DOG’S HEALTH CERTIFICATION REQUIRED?
Yes, the health and vaccination certificate are required during the check-in.
WHERE ARE DOGS ALLOWED?
Dogs are allowed on a leash everywhere except for the swimming pools area, theatre and supermarket.
Dogs are also welcome at the Dog Beach Area, which is fenced and equipped with sunbeds and sun umbrellas for rent. Sea bathing and stroll on the water edge with your pet is also possible!
The Dog Agility Area, nearby the playground, allows your dog to run free and unleashed.
Dogs are also welcome at the Dog Beach Area, which is fenced and equipped with sunbeds and sun umbrellas for rent. Sea bathing and stroll on the water edge with your pet is also possible!
The Dog Agility Area, nearby the playground, allows your dog to run free and unleashed.